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Below are some of the more frequently asked questions that we have tried to answer. If your question is not on here or if you want some more information please email us at lowfield365@gmail.com
Question.
Does this replace my existing membership?
Yes, Cricket Club members will be issued with a new card at the beginning of next season, your current 2024 card will still work during the upcoming football season.
Football Club members, you will be issued with your cards from the beginning of your tenancy in mid-September.
Question.
Will I still get a card included with my HCC Playing Membership?
Yes. If a card is included in your playing membership you will be issued with a new card when subs are paid at the beginning of next season. Please see the Hoddesdon Cricket Club website for the full schedule of memberships available.
Question.
Can I use it on other things like entry fees and merchandise?
Currently, no. The discount card at Lowfield can only be used at the bar on selected lines, predominantly drinks.
Question
Why can’t I use it on hot food and drinks at the hatch?
Due to higher costs on these products, the discount isn’t available on these items currently.
Question
Can I cancel my membership halfway through?
Generally, no. However, each case will be judged on it’s own merit and
compassionate grounds will of course be taken into consideration.
Question
​When does the Social Membership run to?
Your membership takes effect from the beginning of the season to the beginning of the following season. For the Football Club this will be 1st September to 1st September and for the Cricket Club this will be 1st April to 1st April.
Your card and membership will cease once it has expired and will not be available for use until it has been renewed.
Question
Do I have to pay to enter the ground during the football
season?
Yes, but only when there is a fixture on the main pitch. Entry to club events, social functions, training nights, live sport showings etc are free to enter. League rules stipulate that the Football Club has to charge a fee for spectator entry and currently, your social membership does not grant you free access, or a reduced fee on access. This will be monitored however, and the football club are looking at ways to run access to the ground that makes it easier for Social Members to use the clubhouse facilities.
Question
Can Cricket Club members use their existing membership card this
winter?
Yes, please keep your existing Cricket Club membership cards and show them to the bar staff and you will be eligible to receive the discount at the bar.
New L365 cards will be given to Cricket Club Members as part of their membership renewals at the beginning of the 2025 season which will then be able to be used all year round.
Question
Can I give my card to someone else to use at the bar?
No. The card is to be used by the card holder only and there is a zero-tolerance policy on this. We do offer a dual card family/household membership at £40.
Question
10. How do your prices compare to each other, as well as other venues in town?
Both clubs reserve the right to charge prices that may differ from each other, however, there is a joint commitment to provide value to our members (and to not be completely far and away from each other. on pricing). After extensive research, Lowfield, no matter the season, is one of the cheapest venues in town, (excluding private members clubs).
Question
What is the Social Membership renewal process?
You can renew your membership as soon as your current membership expires. Your club will send out communications to the members at renewal time.
Question
How do you store and use my data?
Please see the clubs’ individual websites for their data protection policies.
Question
What if I lose my card?
A new card can be issued to you at a cost of £5. You will not be able to use your membership until a new card has been issued.
Question
What’s the minimum age for social membership?
The minimum age for Social Membership is Thirteen (13).
Although please note, under 18s are not permitted to purchase or consume alcohol at Lowfield.
Question
Where can I see a list of your partners and their offers to me as a
member?
The Lowfield 365 website lists all our partners and their offers, and is constantly being updated. Head to www.lowfield365.co.uk for full details.
Question
Who gets my membership fee? HCC or HTFC?
Whichever club you sign up at will be your parent club and your membership fee goes to that club.
Other than that there is no difference between the memberships
Question
Will the bar discount available change, for example at club events?
Yes. Often the discount may be increased, at the discretion of the management, at certain time periods to coincide with special offers, club events, celebrations and incentives.
Question
Can I have a card just for one club, and not both, and pay a reduced fee?
No, The Lowfield 365 membership is for the purpose of being used
365 days a year.
Question
I own or have connections to a local business who may be interested in getting involved. How do I become a partner?
We would love to have you on board. Please email info@hoddesdontownfc.co.uk or Memberships@hoddesdoncricketclub.co.uk for more information
Question
I have a question that is not in this list?
If you have any questions or queries that are not on this list please email the Lowfield365 team at lowfield365@gmail.com
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